Effective Date: August 26, 2026
Accessibility isn't an afterthought at NeuroCare — it's personal. Our company was founded by someone living with a spinal cord injury, and the people we serve every day face real barriers when websites and digital tools aren't built with them in mind. We believe everyone deserves equal access to information about their care, and we take that responsibility seriously.
We are committed to ensuring that neurocarehh.com is accessible to people with disabilities, including those using screen readers, keyboard navigation, voice control software, or other assistive technologies.
We aim for conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines, developed by the World Wide Web Consortium (W3C), define how to make web content more accessible to people with visual, auditory, physical, speech, cognitive, and neurological disabilities.
Our goal is a website that is perceivable, operable, understandable, and robust for all visitors.
We are continuously working to improve. While we strive for full WCAG 2.1 AA conformance, some areas of our site may not yet meet every guideline. We are actively reviewing and addressing these, with particular attention to:
Accessibility is ongoing work, not a one-time fix, and we are committed to making progress consistently.
We want to hear from you. If you encounter a barrier on our website or need Report an Issue or Request an Accommodation in an alternative format, please reach out. Your feedback helps us improve for everyone.
When you contact us, please describe the page or feature you were trying to use and what type of difficulty you experienced. We aim to respond within two business days and will work with you to provide the information or access you need through an alternative method if necessary.
We recognize that serving people with spinal cord injuries and traumatic brain injuries means our audience depends on accessible digital experiences — not just in theory, but in their daily lives. We take that seriously, and we welcome your input as we continue to improve.